Shipping Policy

Order Processing

All orders enter our fulfillment queue immediately after checkout. Our team verifies payment, confirms stock availability, and prepares your parcel for dispatch in less than 24 hours. Orders submitted after 8 p.m. Eastern Time are processed the next business day.

Carriers and Service Levels

We partner with USPS, UPS, and FedEx for domestic shipments. Carrier selection depends on destination, package weight, warehouse availability, and network performance. All parcels use fully trackable services.

Transit Times

Standard delivery arrives within 7–10 days for addresses within the contiguous United States. Please allow up to 14 business days during severe weather or carrier backlogs. These timeframes exclude processing time.

Shipping Rates

Costs are calculated and displayed at checkout before payment. Free shipping promotions apply automatically when conditions are met.

Tracking and Delivery Confirmation

An automated email with a tracking link and carrier reference number is sent when your parcel departs. Updates post at each facility scan. Delivery confirmation occurs once the carrier marks the package delivered.

Address Accuracy

Customers must provide complete, accurate shipping addresses. Address errors must be reported within one hour of ordering. Once in transit, parcels cannot be rerouted.

Undeliverable or Returned Parcels

Undeliverable parcels trigger an email notification. Recipients may request reshipping (potentially with new charges) or a refund of the merchandise subtotal.

Lost or Damaged Packages

Packages are considered lost after 20 consecutive days without tracking updates or carrier confirmation of loss. We will replace items or issue full refunds. Damaged parcels require photographic documentation and notification within 48 hours.

International Orders

At this time, we only ship to addresses within the United States. We do not currently offer international shipping. If international shipping becomes available in the future, this Shipping Policy will be updated accordingly.

Customer Support

Email: help@athovita.com
Phone: (855) 982-2929
Hours: Monday–Friday, 9 a.m.–6 p.m. Eastern Time (excluding federal holidays)
Response target: one business day

Policy Updates

Changes take effect immediately upon posting and apply to subsequent orders.